Terms of Use

Effective date: 20 October 2026

These terms govern your use of the Vellonex website and the Vellonex salon, spa and wellness management service, provided by Quantum Quasar Infoworld LLP (“Q2 Infoworld”, “we”, “us”), Ahmedabad, Gujarat, India. By creating an account, subscribing or using Vellonex, you agree to these terms on behalf of yourself and the business you represent (“you”, “Customer”).

01The service

Vellonex is cloud software for appointments, online booking, billing, staff management, memberships, inventory, client records, reminders and reporting. Features available to you depend on the plan you choose. We may improve, add or change features over time; we will not materially reduce the core features of a paid plan during a paid term.

02Accounts

• You must provide accurate information and keep your account details up to date.
• You are responsible for all activity under your account, including that of your staff users, and for keeping logins confidential.
• Each login is for one named person. Logins may not be shared between people.
• Tell us promptly at hello@vellonex.com if you suspect unauthorised access.

03Plans, staff and locations

• Each plan includes one location and a staff allowance per location. Each additional location is charged separately and adds the plan's staff allowance.
• A “staff member” is any person with their own login or who appears on the booking calendar, including stylists, therapists, barbers, technicians, receptionists and managers. Staff are pooled across your locations, and one person counts once.
• Staff beyond your total allowance are charged per person per billing period.
• We may review staff and location usage. If usage exceeds what you pay for, we will notify you and bill the difference from the next billing period.

04Pricing and partners

• Vellonex is sold through authorised partners. The price shown to you is linked to the partner code you enter, and your subscription is billed at that price.
• Partners are independent businesses, not employees or agents of Q2 Infoworld. Any commitments a partner makes beyond these terms are the partner's responsibility, unless we confirm them in writing.
• Partner codes are for the customers they are issued to. We may decline or reprice orders made with codes used outside their intended purpose.

05Billing, renewal and taxes

• Subscriptions are billed in advance, monthly or yearly, and renew automatically for the same period unless cancelled before the renewal date.
• Prices exclude applicable taxes, including GST, which are added to your invoice.
• When you upgrade, add staff or add locations, the change applies immediately and is charged pro rata for the rest of the billing period. Downgrades take effect from the next billing period.
• If a payment fails, we will notify you. If it remains unpaid 14 days after notice, we may suspend access until payment is made. Your data is not deleted during suspension.
• We may change prices for future billing periods with at least 30 days' notice. Changes do not affect a yearly term already paid.

06Cancellation and refunds

• You can cancel at any time. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• Fees already paid are non-refundable, including for partial periods or unused staff or locations, except where required by law or where we agree otherwise in writing.

07Your data

• You own the business data and client records you enter into Vellonex (“Customer Data”). You give us permission to host and process it only to provide, secure and support the service.
• You are responsible for having a lawful basis, and any consent required, to store your clients' and staff's personal data and to send them messages such as reminders and promotions.
• You can export your Customer Data at any time while your account is active, and for 30 days after it ends. After that, we may delete it, except records we must keep by law.
• Our handling of personal data is described in our Privacy Policy.

08Acceptable use

You agree not to:

• Use Vellonex for unlawful purposes, or to send spam or messages to people who have not agreed to receive them;
• Upload malicious code, or attempt to breach, probe or overload our systems;
• Copy, resell, sublicense or reverse engineer the service, except as permitted by law;
• Share logins, or misrepresent staff or location counts to avoid fees;
• Use the service to build a competing product.

We may suspend accounts that seriously or repeatedly breach these rules, with notice where reasonably possible.

09Intellectual property and branded apps

Vellonex, its software, design and the Vellonex and Q2 Infoworld® names and logos belong to Quantum Quasar Infoworld LLP. Your subscription gives you a limited, non-exclusive, non-transferable right to use the service for your business during your term.

Where your plan includes a branded mobile app, the app is published under your business name using Q2 Infoworld's developer accounts. The underlying app and its code remain the property of Q2 Infoworld and are provided to you under licence for as long as your subscription is active. Your logo, brand assets and Customer Data remain yours.

10Availability and support

We work to keep Vellonex available at all times, but the service may occasionally be unavailable for maintenance, updates or reasons beyond our control. We will try to schedule planned maintenance outside peak salon hours and give notice where possible. Support is available by email, with priority support on plans that include it.

11Third-party services

Vellonex may connect with third-party services such as payment gateways, SMS and WhatsApp providers. Your use of those services is subject to their own terms, and we are not responsible for their availability or actions. Messaging charges from third-party providers may apply.

12Disclaimer

Except as expressly stated in these terms, the service is provided “as is” and “as available”. We do not guarantee that it will be error-free or uninterrupted, or that it will meet every requirement of your business. You are responsible for verifying invoices, tax calculations and reports produced using the service.

13Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential losses, including lost profits, revenue, bookings or data. Our total liability for any claim relating to the service is limited to the fees you paid to us for the service in the 12 months before the event giving rise to the claim.

14Indemnity

You agree to compensate us for reasonable losses and costs arising from claims by third parties relating to your Customer Data, your messages to clients, or your breach of these terms or applicable law.

15Termination

You may stop using Vellonex and cancel at any time. We may suspend or end your access if you materially breach these terms and do not fix the breach within 14 days of notice, or immediately where required by law or to protect the service or other users. Sections on fees owed, data export, intellectual property, liability and governing law continue after termination.

16Governing law

These terms are governed by the laws of India. The courts at Ahmedabad, Gujarat have exclusive jurisdiction over any dispute arising from them.

17Changes to these terms

We may update these terms from time to time. We will post the new version here with a new effective date, and give customers at least 15 days' notice of material changes. Continuing to use Vellonex after changes take effect means you accept them.

18Contact

Questions about these terms: hello@vellonex.com.

Quantum Quasar Infoworld LLP, Ahmedabad, Gujarat, India.